L’artisan du Liban (“we” “us” “ADL”) website (“Site” “Website”) and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Site (collectively, the "TOS").

Please read the TOS carefully before placing any orders on www.lartisanduliban.com. We recommend you should keep a copy of the TOS for future reference.

L’artisan du Liban is a trading name of L’artisan du Liban sarl, a limited liability company registered in Beirut - Lebanon under registration number 36924. Our offices are at Centre St. Antoine Achrafieh - Beirut - Lebanon. Our ministry of finance number is 660 and our VAT number is 660/601. For any comments or queries about L’artisan du Liban, you can email us at support@lartisanduliban.com

Kindly note that we reserve the right to only accept orders from those over 18 years old.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

   

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please update them immediately in your ADL account. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify L’artisan du Liban immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.

 

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Acceptance of your order and completion of the contract between you and L’artisan du Liban will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Beirut, Lebanon. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of us.

We reserve the right not to accept your order and/or process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

While every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled.

We attempt to be as accurate as possible in the description of the products displayed on the Site; however, we cannot guarantee that all details are always accurate, complete or error free. Please contact our Customer Service if you would like more information about a product. The images of the products on the Site are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's display of the images accurately reflect the true colour of the products.

 

PRICING POLICY & PAYMENT

Prices shown on the Site are in US Dollars.

All prices and offers remain valid as advertised from time to time. The US Dollars price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items outside of Lebanon, you may need to pay import duties upon receipt of the products. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

Delivery costs are not included in the prices and will be charged in addition. 

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the Site from time to time.

Payment will be debited and cleared from your account upon dispatch of your order by L’artisan du Liban. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to L’artisan du Liban, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

 

GIFT CARDS

L’artisan du Liban Gift Cards are sold subject to the following terms and conditions:

    1      Gift Cards are valid for 12 months from date of purchase.

    2      Gift Cards can be redeemed against all products on our website.

    3      Gift Cards are non-transferable and may not be returned or redeemed for cash.

    4      We are not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

    5      We reserve the right to cancel a Gift Card if we deem such action necessary.

    6      Gift Cards can not be at any time combined with other types of online promotions.

    7      ADL reserves the right to cancel Gift cards if we deem such action necessary.

 

DELIVERY

You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on your delivery address. 

L’artisan du Liban insures each purchase during the time it is in transit until it is delivered to your specified delivery address.

The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given, but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

If no one is available at your address to sign for your order, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.

 

RETURNS AND EXCHANGES

You may return items for a refund within 7 days of receiving your order provided that you bear the shipping cost. Simply request a return by contacting us through email at support@lartisanduliban.

Items should be returned unused and with all ADL garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to you and/or a refund refused.

Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the Delivery costs.

Exchanges are allowed only for purchases made within Lebanon and such exchanges shall be made at our boutiques in Beirut and Tripoli.

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. However, if you receive an item in a flawed or damaged condition you can return it for a refund within 7 days of receiving your order. Simply request a return by contacting us through email at support@lartisanduliban.com and send us a picture of the damaged item. Once your request is approved, you will be entitled to a full refund.

 

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content, including L’artisan du Liban Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. Any reproduction or redistribution of the content is prohibited and may result in civil and criminal penalties.

 

COMPENSATION

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

You agree to compensate us fully, defend us, and hold us L’artisan du Liban harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

 

GOVERNING LAW & JURISDICTION

The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Republic of Lebanon law and the relevant courts of Lebanon will have exclusive jurisdiction.

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