What types of products are available on L’artisan du Liban?

L’artisan du Liban sells handicrafts products made by Lebanese artisans. We offer homeware items as well as fashion and jewelry products. 

Do you offer free shipping when purchasing over $150 worth of products

We do offer free shipping when purchasing products above $150, however if your cart includes products from any of the following (Backgammon, Glassware, Pottery) then you are no longer eligible for free shipping

What differentiates L’artisan du Liban products?

Because we partner with local artisans, all our products are made using specific craftsmanship that renders them unique. In brief, every product has a story and supports a social cause. 

How can I order from L’artisan du Liban’s website?

You may order the products available on our website by creating and registering an account with us. 

The benefits of creating an account with L'artisan du Liban's website

By creating an account with us, you may purchase our products and also keep a wishlist and benefit from our special offers. 

Can I cancel or modify my order?

Unfortunately once the purchase is paid, the order cannot be cancelled or modified.

How can I be notified about new collections and online promotions?

By registering to our newsletter, we can keep you updated with our latest collections, online promotions and news related to L’artisan du Liban.

Is gift wrapping available?

Yes, you may choose (upon the checkout) to either wrap all the items your ordered or only a few of them. 

Can I buy a gift through L’artisan du Liban?

You may purchase a gift and send it to a different delivery address and choose the gift-wrapping option upon checkout.

Can I exchange a gift?

For the time being, gifts purchased online in Lebanon can only be exchanged in our boutiques in Beirut and Tripoli.  

Are gift cards available?

Gift cards are indeed available through our website with amounts from USD50 to USD150.

Can I return a gift card I received?

Gift cards cannot be exchanged or refunded in cash equivalent.

Do you ship worldwide?

International shipping is available through express delivery via DHL.

How can I know if my purchase was sent?

Once an order is shipped, a confirmation email will be sent to you. All orders have a tracking number that you can access through www.dhl.com for express shipping or www.libanpost.com for local shipping.

Do you ship to PO Boxes?

We do not ship to PO Boxes as express shipping requires a signature upon delivery.

How much time does an order need to be delivered?

Ordering processing requires 48 hours. International shipping is available through express delivery and it takes 2-4 business days to be delivered once the order is shipped. Shipping within Lebanon is available through a local carrier and takes up to 3 business days to be delivered once the order is shipped.

What types of payments do you accept?

We accept payments through credit cards. Cash on delivery is available only for orders within Lebanon.

The product I received is damaged

If the product you received is damaged, kindly send us a picture to support@lartisanduliban.com within 7 days of receipt of the package to proceed with the exchange or a refund.

What is your return policy?

We allow returns of products however all shipping fees are handled by the customer. Once the product is received a refund, minus all shipping fees, will be carried out.

Are customs, tax duties included in the shipping price of the product?

Our shipping prices do not include tax duties or customs pertaining to the destination country and will be handled by the customer.

Do you provide wholesale?

If you wish to become a reseller of L’artisan du Liban products, you can get in touch with us via support@lartisanduliban.com

Do you do custom orders?

Customization is available on many of our products; please contact us via support@lartisanduliban.com for inquiries.

For other types of inquiries, you can email us via